• Gite terms and conditions

Terms and Conditions

Small Fontalbe logo

PAYMENT

An initial non-refundable deposit of 30% is required to confirm your booking.  The balance and security deposit is due 8 weeks before arrival.

If the booking is within 8 weeks of your stay then full payment is required upon booking.

Bookings cannot be accepted from persons under 18 years of age.

A security deposit of 500 Euros is required.

This will be returned within 3 working days of your departure providing there is no damage.

Any significant breakages must be paid for out of the security deposit and the cost of any missing items will also be deducted. To Any significant breakages and the cost of any missing items will be deducted from the security deposit.

CANCELLATIONS

Any cancellations must be immediately notified by telephone and email.  If you cancel your stay more than 8 weeks before it is due to start then your deposit will be forfeit.  If you cancel less than 8 weeks prior to your stay then the full balance remains due and is not refundable.

We strongly advise that you take our comprehensive travel insurance. If you choose not to then you accept any responsibility for any loss that you may incur due to your cancellation.

Your booking will not be cancelled by us except in exceptional circumstances beyond our control.  Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made.  Our liability for cancellation will be limited to payments made to us.

RENTAL PERIOD

As specified on the booking form.

CHECK IN/CHECK OUT

The period of rental commences at 4pm on day of arrival and ends at 10am on day of departure.

Alterations to arrival and departure times are by prior arrangement only.

During peak season (July and August) there is, unfortunately, no flexibility with arrival and departure times.

NUMBER OF GUESTS/MAXIMUM OCCUPANCY

The booking/contract is for a specific number of persons, as stated on the booking form.  If the number of guests exceeds the accommodation capacity, we may refuse to accept the additional guests.  In this case, any amendment to or breaking of the contract will be considered to be at the guest’s initiative.

PARKING

Guests must park in the designated parking spaces in front of the house.  Vehicles are not allowed anywhere else on the property.

CLEANING

The accommodation will be fully cleaned prior to your arrival.  There is no extra charge for cleaning.

Please leave the accommodation in a clean and tidy state.

If there is any significant/additional cleaning to be undertaken after your stay this will be deducted from the security deposit.

TAX DE SEJOUR

This is a legal requirement and is included in the quoted rate.

SWIMMING POOL

In line with current French regulations and for your safety the swimming pool is fitted with an alarm.  We strongly advise guests not to tamper with the alarm.

Please do not use glass or crockery around the pool and please don’t take “inside” furniture outside.

Children must be supervised at all times when on the property, particularly when around the pool.

We provide towels for use around the pool.  Please do not use any other towels apart from those specified.

The pool is open from 7am until 8.30pm.  Swimming or use of the pool is strictly prohibited outside of these hours.

PETS

No pets are allowed.

DOG ON SITE

The property managers may have their friendly dogs on site. They will not enter the Gite. However, if you have any specific allergies or issues let us know prior to arrival so that we are aware.

ELECTRIC CAR CHARGING

It is not permitted to charge any electric vehicles on the premises.

SMOKING

In line with current French regulations and also for the comfort of future guests smoking is not permitted inside the house.  Failure to adhere to this will result in the forfeit of the damage deposit, to pay for the additional cleaning.

If you smoke outside, please clean up after yourselves and use the ashtrays provided.

‘ONCE A DAY’ SUN CREAM

Please do not use ‘Once A Day’ sunscreen e.g. P20 or Calypso Once a Day during your stay. It stains the bed sheets, and the replacement costs will be deducted from your security deposit.

TOILETS

Please do not put anything down the toilets apart from toilet paper. If not, our fosses septiques (septic tanks) will block and result in expensive repairs. We provide products for anything else you may wish to dispose of.

SAFETY

For your own personal safety and that of other guests, we have provided smoke detectors, fire blankets and extinguishers.  Smoke detectors are now a legal requirement in France and we strongly advise guests not to tamper with them ie remove the battery/deactivate them.  This could invalidate our insurance in the event of a fire.

In the event of a fire, please evacuate all members from the house immediately and as safely as possible.